Technical support

We are here to help you 24 hours a day 7 days a week

As a client of Mix Telecom, you can be sure that technical supportis always around to help. We are making maximum efforts to provide operational assistance.

Technical support provides to all Mix Telecom clients. Specialists of the technical Department around the clock are on the territory of the data center working without lunch breaks, weekends and holidays. 24/7/365.

Method of contacting with technical support based on ticket system, registered through a Personal account or using e-mail helpdesk@mixtelecom.ru. It is necessary for documentation reasons, clear time frames, process and resolve of any issues.

While contacting support, please describe the situation as detailed as possible and leave contact details in case of necessary contacting you by phone.

The "Remote hands" service can be offered only after the conclusion of contracts between the companies with providing all necessary data and permissions for legitimate activities.