Technical support provides to all Mix Telecom clients. Specialists of the technical Department around the clock are on the territory of the data center working without lunch breaks, weekends and holidays. 24/7/365.
Method of contacting with technical support based on ticket system, registered through a Personal account or using e-mail firstname.lastname@example.org. It is necessary for documentation reasons, clear time frames, process and resolve of any issues.
While contacting support, please describe the situation as detailed as possible and leave contact details in case of necessary contacting you by phone.
The "Remote hands" service can be offered only after the conclusion of contracts between the companies with providing all necessary data and permissions for legitimate activities.